Any software company needs to have a trained customer service team to resolve the possible glitches that can come up with their products. For a giant like Facebook, the largest social media platform, customer service seems mandatory.

Though Facebook didn’t have customer service traditionally, as the company grows and has already reached a massive stature, the need for Facebook Live Person and other forms of customer service is growing. One can read on to know more.

Does Facebook have customer service?

• Facebook has started to roll out a live chat feature, commencing the start of Facebook customer service’s availability.
• Small business accounts can use this live chat feature of Facebook to connect with a live agent at Facebook and get help on their issues.
• Facebook also started a proto live chat project for regular account users who cannot get into their Facebook accounts due to wrong, or forgotten login credentials, which is still in testing, and a small share of Facebook accounts can use it.
• Facebook customer service is now being offered to a more extensive consumer base, and one can expect the launch of full-fledged customer support in the foreseeable time.

How can I contact Facebook support?

• Only small business accounts can seek Facebook customer support through the live chat feature available on the “Facebook for business” website.
• Use the most recently updated browser to open the “Facebook for business” website, as the live chat service would function smoothly with the latest technology.
• Click on the “Help” option, and the webpage will provide the option to start the live chat session.

Open the chatbox to speak to a Live Person at Facebook and discuss the queries and issues. The live agent will provide the most viable solutions to the said concerns.