Getting a refund from TUI typically involves following their refund policy and contacting their customer service. Here are some general steps you can take:

Review TUI Refund Policy: Visit TUI official website or check your booking confirmation for details on their refund policy. Policies may vary depending on the type of booking (flight, hotel, package holiday, etc.).

Gather Booking Information: Have your booking reference number, dates of travel, and any other relevant details ready.

Contact TUI Customer Service: Reach out to TUI’s customer service through their official channels, which may include phone, email, or live chat. Explain your situation and the reason for requesting a refund. Be polite and provide all necessary details.

Follow Instructions: TUI customer service team will guide you through the process. They might ask for additional information or documentation, so be prepared to provide whatever they request.

Be Patient: Refunds can take some time to process, so be patient and follow up if you haven’t heard back within the stipulated time mentioned in their policy.

Escalate if Necessary: If you encounter difficulties or are unsatisfied with the response, ask to speak to a supervisor or escalate your request through their complaint resolution process.

Always keep records of your communication with TUI, including names of representatives spoken to, dates and times of calls, and any reference numbers provided.